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Southern Team Volkswagen of Roanoke

There after purchase service is excellent. However the last two times I came I was a little disappointed. I had the car in on August 17th for the 40,000 mile maintenance. And I was told all was well except my state inspection was expired & there were few things I had to take care of. So I brought it back on 8/27 for the state inspection and then they told me the car passed inspection fine however it needs a fuel injector cleaning procedure and another maintenance procedure totaling around $500. I feel that's what they should have told me when I was there on the 17th because I'm sure nothing changed in one week. When you come in for Hyundai scheduled 40,000 mi maintenance checkup they should be letting you know what needs to be done for maintenance more than what's needed for state inspection. Other than that I was very pleased with their service on my other two cars that I've had for over 10 years. The service person I raided in this survey was not the one that took care of me on the 17th or 27th. I don't remember their name. However the person I rated has always been top notch.

Efficiency, professional pleasant experience From when I first arrived I was kept updated to the potential problems with my car. Very respectful communication

Had a good overall experience. Everyone was courteous and professional. Only reason I didn't rate them a 5 was because of some computer problems that kept us there a long time

Great. I would let you know if it wasn't. I would suggest that you build your pricing so you are not charging for use of credit cards. That is the only complaints I have heard about your service. Customers would rather receive a 3 percent credit than pay extra. The net results are the same for your business. People don't use cash for coffee at Starbucks, let alone large expenditures at dealerships.

I’m absolutely loving my new Rogue Dark Armor! The entire team made this a wonderful car-buying experience. I highly recommend Southern Team Nissan and especially Mel Dobbs to anyone looking for a new vehicle. Thank you for making my purchase such a great experience! ⭐⭐⭐⭐⭐

I've been going to this Hyundai dealership for service since I bought my first Hyundai in 2004. I took my 2024 Tucson in for a state inspection and asked that they check one of my tires that had been losing air. When I arrived the tire had only 32 lbs air pressure after I had pumped it up repeatedly in the weeks prior to 36. While waiting I received the inspection report. Everything passed but they noted all 4 tires had a tread level of 4. I googled what that meant and started online shopping for some tires before winter as recommended. The service manager came back when done and said they didn't find anything wrong with the tire but that they pumped it up and to come back if it lost air again. I got in my car and went driving down the road and looked at the tire pressure screen after a few miles. The tire I had asked them to check was still at 32 lbs. The others were at normal levels. I brought my car back and told the service manager that the tire was at the same air pressure as when I brought it in. I thought they pumped it up to check for the leak earlier. So to me that means they didnt check it...I don't know. I had a 3 hour road trip for work in 2 days and really didnt want to have a flat on the interstate. So they took it back again and this time they found a small hole in the sidewall. I have an AWD which, to me, meant I had to buy 4 new tires. The service manager said I didn't. He said in this case I could get by with only 1 since the tread depth on the other tires would be within 3/32nds of the new tire. I asked how that could be...the tread depth on all 4 tires from this morning's inspection report showed 4/32nds. He said the other tires were at 5 or 6. I asked him to check the earlier report and he confirmed that the technician from earlier had incorrectly measured and reported all tires at 4/32nds. So I went ahead and paid for the 1 tire but had them check the tread depths again in my presence before I left. The new was 8 and the others were 5 or 6. This is the first negative review I've ever given this service center. I have lost some confidence in them after this experience. They did waive all the shop fees for the tire to compensate somewhat for my time and general frustration. The service manager was apologetic and couldn't explain the tread depth error and why the tire had not been pumped up when checked earlier. I'm giving 4 stars and not lower because of all the years of good and trustworthy service, but I hope they read this feedback and work to address the issues so they don't happen again in the future.

It was very good as it always is. I'm treated with respect and kept well informed about my car.

5 excellent. Mel was exceptional. He has great customer service skills. He took his time to explain everything not rushing and went over all the vehicle details. He made sure I knew how to operate the system before I left. Heather in the Business office was great as well. They went above and beyond for me. They made me feel more like a friend than a customer. My career is in management and having these folks on my team would be a blessing. They are high performers and represent this dealership well. I will highly recommend them to anyone.

Brought my Passat in for routine oil change and AC service. AC worked great all the way home, but hasn’t worked since!!

Professional and knowledgeable I got the vehicle that i wanted. 5 more words for you

It was a great experience! Everything was quick and professional. We will buy from there again

Eric and Andrew were very helpful and helped me get into my new car!!! Highly recommend

Great service

Linda and David were awesome!

Was lucky to purchase my first Subaru from Southern team! Aurelian is a very customer-focused, knowledgeable, and communicative salesperson. David is a very efficient and thorough F&I manager who made the paperwork process very easy. My experience with Southern Team was very positive and I recommend them to future Subaru buyers.