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Southern Team Volkswagen of Roanoke

Easy to talk to. Most of all. I think all of them went out of their way to help me.

See first text Are you a robot For heavens sake, the service and people were great!

Dealership was good sales top notch very nice showroom and all the staff was good

The woman was Very friendly as well as the man who was in training: Enjoyed the free coffee in lounge.

They were great and kind and showed me the video! They worked as quickly as possible

I was quoted $2250 for repair charges. I took it to my mechanic... for all NECESSARY repairs, it will cost me $200. YOU ALL SHOULD BE ADHAMED OF YOURSELVES!

They answer all questions about what they will do to my car in a way that I can understand. This is why I don't take my car to any other dealership.

Totally professional, gone are the days of feeling ripped off by a shady salesman at Southern Subaru. This was our family’s 6th new car purchase. They leave no room for improvement.

Took longer than I expected, but they did their job, and the people were nice, especially Melissa.

Mel did an excellent job helping us find the right truck. Couldn’t have done it without him. Heather did a great job walking us through the paperwork and explained out options to us. Amazing dealership and amazing experience!

It was extremely easy. Everyone was extremely helpful and everything was handled with efficiency and in a timely manner.

I spend about a third of my life in Roanoke these days, and two thirds up in Alexandria. One daughter and two "grandma magnets" in Roanoke and two daughters and three "grandma magnets" in Alexandria. I am 77 years of age and have 60 years of experience in buy new cars and getting them serviced in the dealers' service departments. I purchased a new 2023 Hyundai Tucson Hybrid at a Hyundai dealership in the Alexandria area in 2023 and was happy with the deal and the mileage. I get 31-32 mpg in town and 32 - 33 mpg on the highway! But the first service experience was average at best and yet another let down. So last year when I was visiting our daughter in Roanoke, I took my vehicle in for its second service. I was not expecting anything out of the ordinary as I didn't purchase my vehicle there. Wow!, was I wrong. Last year and on my current service yesterday, my service advisor was Ms. Danielle Starkey. I found her to be a very focused and efficient professional who at the same time was very patient and customer oriented. I felt valued, not a number as I felt up in Alexandria 3 years ago. The folks in the maintenance department must be as professional as she is as they are focused and time oriented in servicing and returning the vehicle to the customer. Danielle has the right personality in dealing with people as she comes across in both a sincere and professional manner. She is a true Ambassador for Southern Team Hyundai and a real "keeper" for the Southern Team. I hope she is recognized for same. I am very inclined to purchase my next vehicle from Southern Team Hyundai!

Melissa always explains things and works hard making best decision for me and my needs

Eric didn't push the sale. The deal I was offered was fair and I didn't have to push back.