Welcome to
Southern Team Volkswagen of Roanoke

My experience with the dealership was very positive. I was greeted, welcomed, and checked in immediately upon arrival. I waited at the dealership while my car was worked on. It took almost the exact amount of estimated time to complete the service.

Melissa Signmon is the BEST customer service representative. She takes very good care of me. She explains issues and is thorough. Also, when I bring my car for service, I like to sit in the showroom. I have the greatest conversations with the sales people.

Efficient check in. Minimal wait. Full explanation of work done. Friendly staff and pleasant waiting area with drinks.

Efficient check in. Minimal wait. Full explanation of work done. Friendly staff and pleasant waiting area with drinks.

Very helpful and kind She went out of her way to explain things and help me make an informed decision

Fue un excelente servicio con profesionalidad y excelente atención 10 de 10 Translated: It was an excellent service with professionalism and excellent attention 10 out of 10

Long but worth it Took us longer tha. Expected, josh was a good guy , keeping us occupied while waiting on trade in

Great salesman very professional very helpful. The whole team got me in and out in a feasible time if the service is good as a sales team, it will be one of my better experiences with automobiles.

Wonderful experience and love my new Subaru They cared about finding me a car I was happy with

Fast clean easy service and helpful sales team, highly recommend for any vehicle needs, Thomas is awesome

Very welcoming And took the time to explain everything And I appreciate that That's all

Holly is the best salesperson I have worked with in many years. Her attentiveness, knowledge, and responsiveness are fabulous.

Communication was a weak point. I received messages that did not agree. Original timeline was 3 days. I received a text Tuesday stating they needed some extra labor and would let me know on Friday what progress had been made. The next text was that the car was ready Thursday during the day. I could not leave work to come get it. No phone calls just text. I received a text after I had picked up the car telling me they would update me on progress soon. The insurance company contacted me wanting to know if I had picked up my car on the next Tuesday. The car rental company told me the rental had been canceled the day before I was told I could pick up my car. Communication could use some improvement.

Was never notified that the dealership had moved and they were still doing service at the old building, otherwise very pleased.

Excellent. But need more room for customers to sit. Need more space to sit with electrical outlets for laptop hookups for customers who work while they wait. Thanks